Customer Care
Frequently Asked Questions
1. How do I make a purchase through Keebunga.com?
Click any item that you want to buy and add them to the shopping basket. When you have finished shopping click on "check out". You will then be asked for your details.
2. What methods of payment do you take?
We accept Visa/ Mastercard / Maestro , Visa Debit and American Express. All payments are managed through Sage pay.
3. When is payment charged to my card?
Your credit or debit card will be debited for the total value of your order at the time we receive it. We will not accept your order or supply the goods to you until your credit or debit card issuer has authorised the use of your card for the payment of the goods ordered.
4. Can I send orders to an address which is different from the billing address?
Yes, orders can be sent to an address which is different to the billing address. During check out after you have entered the billing address you will have the option of filling out a different shipping address.
5. How long will it take for my order to arrive including processing and shipping?
Your order will be processed within 2-3 working days. Shipping depends on the service selected at checkout. Keebunga Company cannot guarantee against delays in shipping once the order has left our facility.
6. How do I return a product to keebunga?
Please see our Terms and Conditions.
7. Will keebunga key case float?
Yes keebunga key case will float and supports the weight of an average car key (inside) and one or two other small keys attached.
8. Do all car keys and keys fit inside keebunga key case?
No. We have endeavoured to design the keebunga key case so that it remains a compact as possible whilst fitting the vast majority of keys. However there are some keys that are too large to fit inside the case. Please check our sizing guide before you place order. If you purchase a keebunga and find that you key does not fit you can return it and get a full refund so long as it has not been used and all packaging and product is in perfect condition. We cannot however refund the cost of returning the product to us and or the cost of shipping it to you (post and packaging) refund is subject to our inspection of the returned Goods.
9. How do I attach the keebunga key case to my person?
Please see the how to ear it guide on our products page for suggestions.
10. What Happens If Goods are Unavailable?
We will make reasonable efforts to ensure that the information about Goods displayed on our website are accurate. However , when you place an order certain Goods may be out of stock. In this case any payment made by you for the Goods will be refunded in full and you will be contacted by e-mail detailing the Order status and when Goods are likely to be available for purchase in the future.
Product Info
Terms and Conditions
1. Information relating to Goods
We will make reasonable effort to ensure that the information about goods is accurate and up-to-date. However we do not warrant or guarantee that there will be no errors in the description and/or pricing of the goods, or that Goods will always be available if you wish to place an Order to purchase them. None of the material contained in our website is to be relied upon as a statement or representation in relation to Goods. All images, illustrations and descriptions of goods are for information only and you are invited to contact us using the contact information in the Contact Us section if you need any further information about Goods. We reserve the right, at any time and without notice, to modify the information about Goods displayed on our website, including without limitation information on price, description and availability of Goods.
2. How do I place an order
To place an order you must be 18 years of age or over. To place an Order click any item that you want to buy and add them to the shopping basket. When you have finished shopping click on "check out". You will then be asked for your details. Follow the instructions on the check out page. We will not accept Orders placed in any other way other than as detailed above.
When you place an Order you make an offer to us to purchase the Goods you have selected. Orders are subject to availability and acceptance by us and we may, at any time and at our sole discretion, refuse to accept your Order, including but not limited to the cases where:
(i) You provide us with incorrect information, including without limitation, insufficient or incorrect payment details, incorrect billing information, insufficient or incorrect shipping address; or fraudulent information;
(ii) There is an error on our website relating to the Goods that you have ordered, for example an error relating to the price or description of the Goods as displayed on our Website;
(iii) The Goods that you have ordered are no longer available through our website are no longer available through our website; or
(iv) We believe that you are under the age of 18.
We will not be liable to you or any third party for withdrawing any Goods from the Website, removing or editing any materials or content on the Website, refusing to process an Order or suspending any transaction after we started to process it.
If you have placed the Order through the Website you will receive an E-mail confirming receipt of your Order, containing the relevant details of your Order. Please note that this e-mail does NOT constitute an acceptance of your order. Your Order will be accepted and the contract between us and you will be concluded only when we dispatch the Goods. At such time you will receive an Order Shipment Confirmation e-mail informing you that we have dispatched all, or a part , of the Goods covered by your Order.
3. What Happens If Goods are Unavailable
We will make reasonable efforts to ensure that the information about Goods displayed on our website are accurate. However , when you place an order certain Goods may be out of stock. In this case any payment made by you for the Goods will be refunded in full and you will be contacted by e-mail detailing the Order status and when Goods are likely to be available for purchase in the future.
4. Our Pricing Policy
The prices of the Goods are indicated on our Website and will be confirmed in the Order Confirmation we will send to you via e-mail. All prices are subject to the territory or country that you are placing an order from and also where a different shipping address has been entered where the Goods are being shipped to.
Prices for Goods being shipped to some countries may be subject to taxes that are not included in the advertised price.
We reserve the right to modify the price of our Goods on our Website at any time and without prior notice. Changes to the price of Goods will not affect your order once we have accepted the order and sent you an Order Confirmation.
All our prices include applicable sales taxes.
5. Returning Goods
We operate under UK Law which means your rights with anything you buy online (from us or elsewhere) are for a refund (excluding postage) any item returned within seven days in its original packaging and condition.
When returning items please enclose a note including your order number so we can deal with the return as quickly as possible.
IF IN OUR SOLE OPINION, THE GOODS YOU HAVE RETURNED TO US ARE NOT FAULTY, DAMAGED, AND CORRECTLY CORRESPOND TO THE DESCRIPTION DISPLAYED ON OUR WEBSITE, OR THEY HAVE NOT BEEN RETURNED IN ACCORDANCE WITH THE TERMS AND CONDITIONS, YOU WILL NOT BE ENTITLED TO A REFUND AND WE WILL RETURN THE GOODS TO YOU.
6. Specific Terms and Conditions of Purchasing Keebunga Key Case
We cannot compensate for water ingress caused by the seal being compromised through force caused by activity or any external physical movement. All returns will be tested using our water pressure chamber to access fault.
We cannot guarantee our cases against accidental damage, or against general wear and tear. We do recommend that you make sure that your insurance covers the contents.
7.Interlectual Property Rights
The Keebunga trade mark as well as all trade marks, whether they are figurative or not, and all other marks, illustrations, images, and logo which appear on our products, accessories or packaging, whether registered or not, are and remain the exclusive property of Keebunga Company Limited. Any reproduction, whether complete or partial, modification or use of these marks, illustrations, images and logo, for whatever reason and in whatever medium, without our written, express and prior agreement, is strictly prohibited and will be prosecuted.
8.Circumstances Beyond Our Control
We will make every effort to perform our obligations under these Terms of Sale. However, we cannot be held responsible for delays or failure to perform if such delay or failure is caused by any circumstances beyond our reasonable control, including, without limitation, an act of God, explosion, flood, fire or accident; war or civil disturbance; strike, industrial action or stoppages of work; any form of government intervention; a third party act or omission; failure of our supplier(s); failure by you to give us a correct delivery address or notify us of any change of address, or a failure by you to affect payment.
We will inform you of any such unforeseen event as soon as possible after its occurrence and we will perform our obligations as soon as reasonably possible.
9. Applicable Law
These Terms of Sale are governed by the law of England without regard to its conflicts of laws provisions. To the extent this is permitted by the applicable laws on consumer protection, any action or claim related to these Terms of Sale shall be submitted to the exclusive jurisdiction of the courts of England.
10. Privacy Policy
Keebunga Company Limited will always try to protect your privacy, the Policy outlines what we may do with any data that we receive from you. Keebunga collects customer information to inform our customers about the keebunga brand, products, services and promotions. We collect information including your name, e-mail and postal address that you provide to us when you register, place an order or sign up for our newsletter. We also monitor our site use and traffic patterns to improve our web site design and the products and services we offer. Keebunga Company Limited recognizes that it must maintain and use customer information responsibly.
Keebunga Company Limited will not share, rent or sell your e-mail address or personal details for any reason.
By placing your Order, you agree and understand that we may store, process and use data collected when you registered on the Website for the purposes of processing your Order. We will process your information in accordance with the Privacy Policy.
DEFINITION
In these Terms and Conditions:
. "Contract" means the contract between you and us for the sale and purchase of Goods, comprising your Order, our Order Confirmation of your Order and these Terms of Sale;
. "Goods" means the products that we sell on our Website
. "Order" means an order for Goods placed according to these Terms of Sale;
. "Order Confirmation" means the order confirmation issued by us to you indicating acceptance of your Order at the moment the Goods are dispatched and the relevant details of your purchased Goods;
. "Terms and Conditions" means these terms and conditions of sale;
. "we", "our" or "us" means Keebunga Company LIMITED, whose registered office is in 45 Lemon Street Truro Cornwall, UK;
. “Website" means our website located at keebunga.com
. "you" or "your" means you, the customer.